Welcome to BuyLensOnline Corporate info.
Member Service Desk
Buy Lens Online is one of the fastest growing online contact lens replacement center in the world. We make it easy for you to save big on contact lenses and vision accessories. Shop lowest prices and enjoy fantastic service. We can achieve this status because one thing: We focus on customer satisfaction. By combining the lowest prices available with dedicated and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail. With over 3 million contact lenses in our warehouse, we pride ourselves with high quality customer service and order fulfillment.
feedback is very important to us. If you have any comments
or questions, please feel free to let us know. We have
customer services representative to serve you on-line at our:
Call Customer Service:
personal information is secured at BuyLensOnline; our customers'
data is strictly protected against any unauthorized access.
We guarantee that all personal customer information you provide
in the course of doing business with us will be handled with
the utmost security and confidentiality at all times.
* For Security measure, please remember to LogOut after shopping. The button is located at the Member Service Desk on the top of your page.
Information We Collect
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about our products, services, and promotions and those of our affiliated companies.
When you place an order, we will ask you to set up "your account," which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order prescriptions. Using your account information, we will send you communications that we believe are relevant to you, including shopping cart programs we use, prescription refill and renewal reminders, newsletters and e-mails. If you prefer not to receive optional e-mails or other communications from us, you may adjust your account to prevent such communications by clicking on "subscriptions" within "your account."
If you would like to review or revise the information we have in your account, you may access such information by clicking on the "your account" link below or the the Login button on the top of any screen of our site. https://www.buylensonline.com/login
We are pleased to hear from our customers and welcome your comments on our products. We include customer reviews on our website to allow other customers to see what you think about a product. These reviews may contain personally identifiable information, such as your name, should you choose to use your first and/or last name. We also allow you the option of sharing your review anonymously by entering a “nickname?when submitting your review.
Your Health Information
To fill your prescription contact lens order, we collect the following additional information: your date of birth, prescription information, and doctor or clinic information (including name, address, and phone number of your prescriber)
Information Automatically Collected
We automatically receive and collect certain types of information whenever you visit our Web stores. For example, like many Web sites, we use "cookies" and Web beacons (described below) and obtain certain types of information when your Web browser accesses our Web sites. This information includes the Internet protocol (IP) address of your computer, geographic location as determined by your IP address, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Web sites. We use this information to monitor the usage and performance of our site, to enhance our customers' search and shopping experiences and to determine aggregate information about our user base and usage patterns. If you would like more information about these practices and to know your choices about not having this information used, please visit http://www.doubleclick.com/privacy/opting_out.aspx.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, e-mail addresses and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or sweepstakes/contest entry forms, add items to Your List? sign up for special discounts or coupons, communicate with us by e-mail, phone or otherwise, provide product reviews, or provide alternative delivery addresses.
Sharing Your Information with Third Parties
We protect all of your information against unauthorized access or release. We share your personal and prescription information as follows:
From time to time, we may partner with certain companies who, in conjunction with membership programs, subscription services, or rewards programs, require that we disclose purchasing or other personal information about their members who visit our Web store (for example, to earn points for purchases made on our site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly.
Other than as set out above, you will receive notice when
information about you might go to third parties, and you will
have an opportunity to choose not to share the information.
To personalize and enhance your browsing and shopping experience, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Although we do not store personal information in cookies, we do tie cookies to a customer member ID which is then used to pull personal information out of the database for identification purposes. Cookies also let us know how you found us (e.g., through a particular web site or advertisement). Cookies are not used to access information entered on the secure server. This information can be accessed only when you enter your name and password. If you choose to configure your browser to remove or reject our cookies, you will not be able to make purchases from our Web stores or take advantage of many of our features, such as Your List?
Unsolicited E-mail (SPAM)
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. www.buylensonline.com does not store this information.
We welcome your feedback. If you have questions or comments
about our privacy policies, feel free to drop us an e-mail
at firstname.lastname@example.org or write us:
Secure Online Shopping
information is secure when you place an order online with
BuyLensOnline. We makes every effort to protect your online
order information by using Secure Sockets Layer (SSL) technology.
Your credit card information is always stored in encrypted
form in a restricted-access database that is away from our
Web site database so it is not connected to the Internet,
to keep it safe from hackers. However, no method of transmission
over the Internet, or electronic storage is 100% secure. Therefore,
while we strive to use commercially acceptable means to protect
your personal information, we cannot guarantee its absolute
30 Day Return Policy
BuyLensOnline wants you to shop with confidence. To ensure you are 100% satisfied, all unopened products are backed by our no hassle 30 day return or exchange policy. Items may be returned within 30 days of purchase provided they are unopened, undamaged, unmarked and in original condition. Such returns will receive credit in full, excluding any shipping and handling charges. We cannot accept opened boxes and vials, as we are unable to return these to the manufacturer. A minimum $10.00/product(box) restocking fee will apply to most returns.
Please note Made to Order Lenses, Special Effects lenses and Single Lenses are non-refundable and non-exchangeable.
If you believe that a lens or lenses are defective, please do not throw away any of the lenses. They may have to be returned to the manufacturer for analysis. Opened lenses can be returned only if you have a valid prescription for the lenses, with which you have been wearing without problems, and you feel that the lens is defective in some way. Please have a copy of your prescription together with the questioned lens and original packaging return to us. Misused or mishandled lens will not be replaced or returned.
We are unable to give refunds for defective lenses in opened boxes. However, a replacement lens will be issued at no cost and shipped free with the next order, provided that the lens manufacturer agrees the lens is defective. Please note that defective lenses may only be exchanged for the exact same lens and prescription.
Please ensure that you only order replacement contact lenses that are prescribed by your optometrist. For your protection, items should be returned via traceable mail.
Before returning items, please email email@example.com. Please include your name, order number, and the reason for the return in the email. Our customer support department will issue you a Return Merchandise Authorization (RMA) number and the return procedure. This RMA number should be written prominently in the address portion of your return package. Also copy of your invoice must be included with the Return Merchandise Form.
Note: Please package your return carefully to ensure your lenses are not damaged in shipment - we cannot issue credit for items damaged during transit to our office. For your protection, items should be returned using traceable mail. We are unable to issue credit for packages lost during transit to our office.
BuyLensOnline is dedicated to providing exceptional customer service to all our customers. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. As a majority of in-stock items ship within 24 business hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped. If an order can be cancelled, there will be a minimum $10.00/box cancellation fee.
What if my order has already been shipped?
Unfortunately, we are unable to cancel your order once it has been processed/shipped out. However, items may still be returned within 30 days according to the terms of our Return Policy. Please note that customers are responsible for all charges associated with the shipping and return-shipping of goods back to BuyLensOnline. We process all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies. For PayPal orders, refunds will need to be withdrawn from your PayPal account to reflect on your credit card statement.
Free Corporate Membership
Your can now enjoy the privilege of our Membership for free ! Our exclusive Membership Service Desk on the top of the page is designed to serve you. If you are a New Customer, BuyLensOnline will automatically create a membership account for you after your first order. If you want to make orders at a later time, no problem. Just click on the Login button at the Member Service Desk, we will set up a new membership account for you. On future visits, you can simply log into our Membership Service Desk to make orders or manage your account information at ease.
No matter you Login at the Member Service Desk, or at the shopping checkout point, our dedicated membership database will immediately recognize you. Your current account information such as Billing and Shipping address, phone number, and e-mail address etc. will automatically brings up when you check out. * For security measure, please remember to LogOut after shopping.
When you Login our Member Service Desk , the Re-order button in the User Menu gives you direct access to your purchase history and account information for easy re-ordering.
You can keep track on your shipment from our warehouse to your front door. Your order status is secure with our web site. A customized link to track your order will be included in your order confirmation e-mail. You may also track your order using the link at the Member Service Desk on the top of your page. You will then be able to see the status of your order in our system. If your order is shipped via traceable mail, the tracking No. will be displayed as well.
When you Login , we will give you the ability to View and Edit your account information. Your account information is secure with our web site. You can edit your personal account information such as address, phone number, and your e-mail address, etc.
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